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Homeless Management Information Systems (HMIS) / Client Management Information Systems (CMIS) are database systems intended to track recipients of benefits in order to assess the number of persons receiving care, and to improve efficiency of services to those in need.


Congress has established a national goal that all communities should be collecting an array of data on the homeless including unduplicated counts of the homeless, their use of services and the effectiveness of their use of services and the effectiveness of their local systems.  Information Management systems that document client status and needs, and track service provisions are increasingly being used to collect and manage this data and provide improved client management service delivery to homeless population service providers.  In order to achieve this goal, HUD has encouraged communities to develop a Homeless Management Information System.  The 2001 HUD appropriation established a national goal that every jurisdiction collects unduplicated client-level HMIS data by 2004.

Region V in Southwest Louisiana (the parishes of Allen, Beauregard, Calcasieu, Cameron, and Jefferson Davis) was the only region in the state that does not have a HMIS in place.  Our Continuum of Care is acutely aware of this significant problem, addressing and correcting this problem has been identified as an important priority for our region.  The Volunteer Center of Southwest Louisiana proposed a solution to achieve the HMIS requirement for our region.  The Volunteer Center of Southwest Louisiana expanded its services to include a Homeless Management/Client Management Information System in July, 2005 for the communities of Southwest Louisiana.

ServicePoint SWLA   BENEFITS  

Clients  like ServicePoint SWLA because it makes it easier to share their information with different agencies if they want and it has protections for their privacy.  This means that they do not need to repeat their entire story to a new provider.  Client information that is used for reporting statistics does not have identifying information, so it cannot be traced back to them.

Service Providers  like ServicePoint SWLA because it can provide automated reports and make case management easier.  The ability to share data, and locate available resources online facilitates case management.  The automated reports save staff time spent generating reports for funders, and helps create reports that show their agency's performance over time.  By demonstrating their effectiveness as a program, this data can help with private fundraising.

Government Agencies , in particular the Continuum of Care coordinators, like ServicePoint SWLA in place because the data helps us with planning for future services and programs.